APA Style

Foster, T, R, V. (2001). How to be better at customer care Memberikan Perhatian Kepada Pelanggan . Jakarta: PT Elex Media Komputindo.

MLA Style

Foster, Timothy, R, V. "How to be better at customer care Memberikan Perhatian Kepada Pelanggan". Jakarta: PT Elex Media Komputindo, 2001. Text.